What is likely the first contact for a potential client with an agency?

The first contact for a potential client with an agency is typically screening. This initial process is crucial as it helps to identify whether the individual may have a substance use issue that requires further assessment or intervention. During the screening, a counselor or trained professional assesses the client using specific tools or questionnaires designed to gather information about their substance use, behavioral patterns, and other relevant factors.

Screening serves as a gateway to understanding the client's situation and determining the appropriate level of care or service they may need. It establishes an initial rapport and allows the agency to evaluate the urgency and type of services that might be suitable for the individual.

In contrast, family therapy involves working with family members and addressing relational dynamics, which typically comes later in the treatment process. Education refers to providing information about substance use and recovery, which may occur at various stages but is not usually the first point of contact. A psychosocial assessment, while an important step in the treatment process, usually occurs after screening and aims to provide a detailed understanding of the client's psychological and social factors.