Which counselor statement is most appropriate when a client shows denial during an intake interview?

The statement "I'm not sure I understand. Let me check this out." is the most appropriate response when a client exhibits denial during an intake interview. This approach demonstrates an empathetic and non-confrontational manner, which is essential in building rapport and trust with the client.

Using such a statement indicates to the client that the counselor is genuinely interested in understanding their perspective rather than challenging or confronting them directly about their denial. This can encourage the client to open up more and express their thoughts and feelings without feeling attacked or judged.

Moreover, this type of response focuses on clarifying the client's narrative and allows for the possibility of deeper exploration into their thoughts and experiences. By saying “let me check this out,” the counselor conveys that they are willing to seek clarity and work alongside the client in unpacking their story, which can be particularly important when dealing with denial, as clients often need support in articulating their feelings and understanding their situation more fully.