Which of the following is a hallmark characteristic of case management?

Advocacy is a hallmark characteristic of case management as it involves guiding clients through complex systems and processes to ensure they receive the necessary services and support. Case managers play a crucial role in representing the interests of their clients, helping them navigate various resources such as healthcare, social services, and substance abuse treatment. This advocacy can take many forms, including helping clients obtain benefits, access treatment programs, or navigate legal issues.

While cooperation, stabilization, and flexibility are important aspects of effective case management, they do not capture the core essence of the role as directly as advocacy does. Cooperation refers to the collaborative efforts between various service providers and clients, stabilization pertains to achieving a stable condition in a client's life, and flexibility refers to the ability to adapt to the needs and situations of clients. However, advocacy drives the case manager’s efforts to ensure that clients' needs are prioritized and met in a holistic manner.